Your Rights
    Good to Know, So You’re Good to Go…
  1. Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claim service. You have specific rights and obligations that you should be aware of. Review your policy carefully and make sure you understand all of its details:
  2. You are not required by law to get more than one (1) estimate.
  3. You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.
  4. If an agreement cannot be reached between your insurance company and the repair shop, your policy has an “Appraisal Clause” allowing for an independent appraiser to be called in to help resolve the matter.
  5. Repair estimates will vary. A lower estimate may not include necessary details such as front or rear wheel alignments, re-aiming headlamps, etc...
  6. Only you, the owner, can authorize repairs on your car.
  7. Sign releases only when the repairs are completed to your satisfaction and you’re sure your insurance company will cover all repairs.
  8. Your car is being repaired for you, the owner. You will be required to pay for the repairs upon completion. To avoid further delays, be sure to secure payment from your insurance company along with any necessary lienholders.
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